Shipping policy

Shipping Policy – Woven Story

Last updated: [Insert Date]

Thank you for choosing WovenStory. We aim to make your shopping experience seamless with fast, reliable, and secure delivery. Please review the details below for our complete shipping process.

1. Order Processing

  • All orders are processed within 1–2 business days.
  • Orders placed after business hours, on weekends, or on public holidays will be processed the next working day.
  • Once your order is confirmed, you will receive an email/SMS notification. A second notification with a tracking link will be sent after your order has been shipped.

2. Domestic Shipping (Within India)

We proudly offer delivery across all serviceable pin codes in India.

Delivery Timeline

  • Standard Delivery: 4–7 business days after dispatch
  • Rural/Remote Areas: 7–10 business days

Shipping Charges

  • Orders above ₹1,999 → Free Shipping
  • Orders below ₹1,999 → Flat rate: ₹69

Cash on Delivery (COD)

  • COD available on select locations
  • COD Fee: ₹50 per order

3. International Shipping

We ship worldwide using trusted international logistics partners.

Delivery Timeline

  • Estimated between 7–15 business days, depending on destination and customs processing times.

Shipping Charges

  • Calculated at checkout based on country, weight, and package size.

Taxes, Duties & Customs

  • International buyers are responsible for any customs fees, import duties, VAT, or additional charges imposed by their country.
  • WovenStory is not responsible for delays caused by customs inspections.

4. Tracking Your Shipment

  • Once shipped, you will receive a tracking number via email or SMS.
  • Tracking may take 24–48 hours to update on the courier’s system.
  • If your tracking shows “Delivered” but you have not received the parcel, contact us immediately.

5. Incorrect or Incomplete Address

Please double-check your shipping details before placing your order.
WovenStory is not liable for delays or lost shipments caused by:

  • Incorrect/incomplete address
  • Unreachable recipient
  • Wrong contact number

If you need to update your address, please contact us within 12 hours of placing the order.

6. Delivery Attempts & Undelivered Packages

Our courier partners make 2–3 attempts to deliver the package.

If the shipment is returned due to:

  • Failed delivery attempts
  • Unavailability of the customer
  • Wrong address provided

→ The customer will be responsible for any reshipping charges.

7. Delays Beyond Our Control

Delivery may be delayed due to:

  • Weather disruptions
  • Remote area logistics
  • High-volume seasons
  • Courier operational issues
  • Customs delays (for international orders)

We will do our best to help resolve any courier-related issues promptly.

8. Packaging & Quality Checks

Every product undergoes a quality inspection before dispatch.

Items are securely packaged to prevent damage during transit.

We recommend recording an unboxing video for any return, exchange, or damage claim.

9. Contact Us

If you have questions about shipping, please reach out:

📧 support@wovenstory.shop
🌐 www.wovenstory.shop

Our support team will be happy to assist you.